Product Returns With Clear Steps and Defined Timelines
Returning product should not create delays or uncertainty. This page explains how to request a return, what qualifies for approval, and how to ensure your return is processed correctly and on time.
Follow the steps below to reduce delays, protect inventory accuracy, and avoid denied credits.
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Return Authorization Requirements
All returns must be approved before shipment to ensure accurate processing.
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RMA Approval
- A Return Material Authorization (RMA) is required for all returns
- Requests are reviewed within 48 hours
- Approved returns must be received within 30 days of RMA issuance
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Product Condition
- Items must be unused, unmarked, and in original packaging
- All accessories and components must be included
- Non-resalable items may be denied or subject to restocking fees
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How to Submit a Return Request
Providing complete information upfront helps avoid delays. Please use the form below:
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After Submission
- Requests are reviewed by customer service
- Approved returns receive shipping instructions
- Product shipped without authorization will not be credited
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Restocking Considerations
- Restocking fees may apply based on product type and condition
- Fees help maintain inventory accuracy and supplier compliance
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Need Help With a Return?
If you’re unsure whether a product qualifies or how to route defective material, our team can help. Talk with a customer service specialist to confirm the right next step.
Call 1-800-318-4618 or contact your Standard Electric representative.